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Please find below additional instructions for getting invoices to clients

Please find below additional instructions for getting invoices to clients

ASI's previous instructions were written to advise how to attach invoices to emarketing message - however since with many clients, the invoices may not have been generated correctly between 30th March and 2nd June, you may not be able to attach to an emarketing message successfully.

In this circumstance, we recommend to creation of a query to identify all contacts that placed orders between 30th March and 2nd June.  Instructions to do this can be found here: https://support.imis.com/hc/en-us/articles/360044471971-Build-a-query-for-when-orders-were-submitted

This query may then be used as a basis to send a bulk emarketing message with instructions to these members/contacts for them to find and pay invoices.  In most AO client websites, members can find all orders and invoices in their name by going to /register/myorders the full path will look like https://www.yourdomain.com.au/register/myorders please try this on your site to confirm its set up as expected.

From the My Orders page, members/contacts may download all their invoices - including any that were not attached during 30th March to 2nd June.  They can also pay any outstanding orders from this link.  Instructions on how the my orders page works are here https://support.imis.com/hc/en-us/articles/360034369392-How-a-user-can-log-in-via-the-front-end-and-change-the-payment-method-type-against-an-order-they-had-submitted

Thanks again for your patience
Jennifer Padovani

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