System-wide performance maintenance will impact support ticket submissions starting at 6pm CST on January 28th (11am AEDT on 29 January / 12am GMT on 29th January) and is projected to end at 10am CST on January 30th (3am AEDT on 31 January / 4pm GMT on 30th January). During this time, email for help with urgent iMIS issues or email for urgent assistance with hosting issues. We thank you for your patience.

What if we use the same FQDN for both our iMIS Staff site (or Asi.Scheduler endpoint) and the RDP connection to the application/web server?

The DNS entry for your iMIS site(s) MUST be changed to the WAF IP address.  Therefore, if you use the same fully qualified domain name (FQDN) for a Remote Desktop (RDP) connection to the server hosting that site, you will need to instead use the server's public IP address for the RDP connection, or create a NEW DNS entry for the RDP connection.  The RDP DNS entry should be directed to the server IP address (not the WAF IP).  If preferred, ASI Cloud Services can create a new "" DNS entry for your server, by request.  Just submit a Hosting Support ticket, and our team can assist with that.


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