Steps to Setup Multi-Factor Authentication

To ensure your users are able to access the servers, please follow these steps:

Step 1:  Submit a Hosting support ticket with Subject line "MFA Setup for [Your Organization Name]"

Step 2:  In the ticket, please provide the following information for every User who accesses your ASI Hosted server(s) via Remote Desktop OR the iMIS Desktop via RemoteApp:

  • Full name
  • Email address
  • Mobile telephone number
  • Mobile device type (iOS or Android)

(If you need a list of your current Remote Desktop users, the analyst assigned to your ticket will provide that upon request.)

Step 3: The analyst will walk you through the steps to complete the configuration of DUO multi-factor authentication, including device activation and scheduling a reboot of your server(s).


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