order confirmations stopped working after the upgrade (applying service pack. We had a similar situation in the past on which the following task definition was missing. Therefore, perform a sql query from SSMS, and ensure you do attain a resulting row. If there is no results, this indicates that this TaskDefinitionKey is missing:
select * from TaskDefinition where TaskDefinitionKey = 'F1F4F61B-5230-48E8-B3BE-C151F8FC2E2B'
Sample screen capture:
Sample of how it is supposed to show up:
Action Plan to resolving this concern:
Please, ensure prior force applying the service pack, that everyone is signed out from the staff site, and the iMIS Desktop (file > exit), not simply closing the IMIS Desktop from the top right red x. Everyone must signed out accordingly. From the iMIS App server Task Manager, > Users tab > you can also validate there is no idle sessions...
To re-run the iMIS 2017 Service Pack installer If a failure occurs during the initial application of the service pack and the installer needs to be run again, the InstallServicePack.bat can be re-run as follows: 1. Open a command prompt 2. From the SP_20.2.6#.#### directory that was created when the Service Pack installer was run, type the following: InstallServicePack -f NOTE: The -f option allows the service pack to be applied again.
After force applying the service pack, please confirm that this query returns the expected row, please test order confirmation again.