An Advanced Email communication may not be sending for one of the following reasons:
- database deadlocks
- incorrect IQA query
- corrupted communication template
- invalid non verified sending email address used in the communication template
- server performance issues
- issues related to the recipient's mail server - error codes
ASI will review the logs (AsiScheduler) during the time that the communication campaign email was sent, which will allow us to narrow it down a bit further.
AsiScheduler log is found in the following sample path: C:\AsiPlatform. Please, attached the asischeduler log to the ticket, or the specific logs' snip of the time frame on which the issue has occurred.
We would need more specifics such as:
1) Date and time of the sent (AEM) email.
2) The Subject of the email.
3) The communication template Name & Path being used
4) Has this exact communication template and associated IQA worked before?
a. Or was this a new communication template and new IQA being used?
5) What is the Name & Path of the IQA that was used?
a. How many intended recipients?
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